Privacy Policy

NORTH WEST ENERGY GRANTS LTD
Company Number: 13497745

1. Who We Are

We are NORTH WEST ENERGY GRANTS LTD, a company registered in England & Wales. We help households access energy-efficiency grants and related home-improvement services.
This Privacy Policy explains how we collect, use and protect your personal information.

Contact Details:
Email: info@northwestenergy.uk
Phone: +44 7700 140205
Address: 2 Ullswater Avenue, Ashton Under Lyne, Greater Manchester, England, OL7 9EU

2. The Information We Collect

We only collect the information needed to provide our services safely, effectively and legally. This may include:

A. Personal Identification Information

Full name
Home address
Phone number
Email address

B. Eligibility & Household Information

To confirm eligibility for energy-efficiency grants, we may collect:

Household income or benefits details
Property details (e.g., energy usage, insulation status)
Information required by government schemes

C. Communication & Service Records

Emails
Phone call notes
Messages
Service history

3. How We Use Your Information

We use your information for the following purposes:

A. Eligibility Checks

To confirm whether you qualify for energy-efficiency grants or related support schemes.

B. Service Delivery

To arrange surveys, manage your application, coordinate installers and provide ongoing support.

C. Communication

To contact you about your application, appointments, updates or important service-related information.

D. Compliance & Legal Requirements

Some schemes require us to collect and share certain details to meet audit, quality or regulatory standards.

4. Our Legal Basis for Using Your Data

Under GDPR, we use your information based on:

Consent– when you willingly provide information to check grant eligibility.
Legitimate Interests– to run our business, deliver services and communicate with you.
Legal Obligations– when we must keep or share information due to regulations or scheme requirements.

5. Who We Share Your Information With

We never sell or rent your personal information.
We may share information only with:

Trusted service partners, such as surveyors or installers who assist in delivering services
Regulatory or scheme administrators, when required for audits or compliance
Authoritiesif required by law

All partners must follow strong data-protection rules.

6. How Long We Keep Your Information

We retain your personal data for up to six (6) years or as long as required by legal, regulatory or scheme-specific obligations.
After this period, your data is securely deleted or anonymised.

7. Your GDPR Rights

You have the right to:

Accessthe information we hold about you
Correctinaccurate data
Request deletionof your data (where possible)
Restricthow your data is used
Receive a copyin a portable format
Objectto certain processing activities

To exercise these rights, email us at info@northwestenergy.uk or call +44 161 524 6621.

8. Keeping Your Data Secure

We use secure systems, restricted access and robust procedures to protect your information against loss, misuse or unauthorised access.
We regularly review and update our security measures.

9. Cookies & Website Usage

Our website may use cookies to improve functionality and help us understand how visitors use the site.
You can change your cookie settings at any time through your browser.

10. Updates to This Privacy Policy

We may update this policy from time to time.
Any changes will be posted here, and the updated version will take effect immediately.